Page 58 - 基晨电气股份有限公司

售后服务

Service

(1 ) 公司实行 7*24 小时内售后服务到位制度，即接到用户需提供售后服
务通知后派人处理。
(1)The company implements the after-sales service system within
7*24 hours, that is, after receiving the after-sales service notice, the
user will send someone to handle it.

(2)" 包修 "、" 包调试 "、" 包满意 "。
(2)“Package repair”，“package commissioning” and “package
satisfaction”.

(3) 经双方确认是用户责任问题而造成的质量问题，我公司也将积极协助
解决，努力满足用户的需求 „
(3)The quality problems caused by the mutual recognition of the
user responsibility problem, our company will also actively assist in
solving, and strive to meet the requirements of users.

(4) 如果用户所订购的产品超过实际需要或因设计变更原订购产品不能继
续使用，我公司将积极配合用户做好善后处理工作，减轻用户负担。
(4)If the product ordered by the user exceeds the actual needs or
the original ordered product cannot be used continuously due to
the design change, our company will actively cooperate with the
user to do the after-treatment work to reduce the burden on the
user.

(5) 用户在安装使用过程中，如需要提供技术指导，我公司将及时派出专
业技术人员及时提供服务，
(5) If the user needs to provide technical guidance during
the installation and use process, our company will dispatch
professional technicians to provide services timely of charge to
meet the needs of users.

(6) 我公司设立专业售后服务部，售后服务电话 :0577-61881188 并建立
了服务监督机制，对各环节、 各部门的用户服务实行监督和考核。
(6) Our company set up a professional after-sales service
department, after-sales service telephone: 0577-61881188, and
established a service supervision mechanism to supervise and .
assess the user services of all links and departments.

57 基晨电气股份有限公司
JICHEN ELECTRIC SHARES CO., LTD.